For your convenience, please review our return policy and terms and condition.

PlusHeat.com

We at PlusHeat.com are confident that our products will meet or exceed your expectations, but we fully understand that is not always possible. We will gladly accept returns per the below guidelines.

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Returning an Item

You have 30 days from the date of shipment to return an item. After this time, all sales are considered final and all items are subject to the terms and conditions of the manufacturer’s warranty. Each product featured on PlusHeat.com comes with its own vendor’s Terms & Conditions and Return Policy. Please review the product page of the purchased item.

Qualifying for a Return

• Returned items must be in new, unused, and saleable condition in the original manufacturer’s packaging.
• All paperwork, parts and accessories are intact to ensure full credit.
• Items that are damaged, soiled and/or in a used condition with missing parts will not be accepted.
• Opened items are subject to inspection before it will be considered saleable.

In some special cases, a Return Merchandise Authorization (RMA) may be issued on an item that does not fully meet the return policy criteria. In this event, we reserve the right to issue a partial refund to cover administrative costs associated with that return.

All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping*, handling, 20% restocking fee, or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense.

Here are the basic steps to return an item:

We recommend using a shipping method that provides package tracking, so you can check the status of your return. All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.

PlusHeat reserves the right to  replace and/or refund the cost of the item(s) covered by the product’s warranty and return policy at our discretion. Please allow up to 4 weeks for completion. For more specific concerns, please refer to your product’s warranty and return policy.

* PlusHeat will deduct the actual shipping and handling costs from any return that originally received Free Shipping.

Exchanging an Item

You have 30 days from the date of shipment to exchange an item.

To exchange an item quickly, place an order for the new item by phone or the website and follow the above Return process on the item you wish to return.

You can also exchange an item through the above Returns process, but specify with the return what item you wish to exchange it for. Any price differences of the exchanged item(s) will be charged or credited to the original method of payment.

All items that you are returning for exchange are subject to the same criteria as the above Return Policy.

Damaged or Defective Items

In the rare chance that you receive a damaged or defective item, please contact us immediately by calling us at 1-877-304-9686. Supply your order number and item code which you can find in your original confirmation email. Please provide your email address and phone number and we will do everything we can to replace the item at the soonest time possible.

If the damage to your shipment is extensive, you may refuse the delivery and contact us immediately at 1-877-304-9686. Please have your order number ready when you call.

Replacement Terms

It is our policy to only send a replacement for your identified, credited, and processed returned items. In some cases, we reserve the right at our discretion, to send you a replacement for items deemed defective even before we received the defective items in question. Please review our RMA procedure for more clarifications.

In the event that we send you a replacement, please return the damaged or defective item within 15 days to avoid being charged for both the replacement and the original. In addition, please take note that we can only replace the exact item and version that you ordered.

Credit

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product minus a 20% restocking fee on returned items.

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Product Warranties

Manufacturer's Warranties and Repairs
Many of the items that are sold on www.plusheat.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty and repairs o a specific product, contact the manufacturer directly for warrant.

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Changing Your Order

After you have viewed your invoice, your order begins to be processed within 24 hours. To change or cancel your order before shipment, please email service@plusheat.com or call 1-877-304-9686. Please keep in mind that most orders process quickly and can enter the shipping process within just minutes. If your order has already entered the shipping process, we regret to inform you that changes or cancellations are no longer possible.

If you wish to change your ordered items at this point, you have to go through our RMA procedure to facilitate the exchange.

Orders canceled or refused after they have been shipped will be treated as a return.

You, as the customer, are responsible for all shipping charges on refused orders, with the exception of damaged merchandise. This includes both the outbound and return shipping charges.

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Cancellations

Occasionally, orders are canceled by our system for different reasons including:

• Item(s) not available
• Cannot ship to address provided
• Difficulty in processing your own payment information
• Order duplication
• Canceled due to a customer request

If your order is canceled, you will receive an email notice explaining the reason for the cancellation. You will not be billed for any canceled items. If you are interested in alternative products, please email us at service@plusheat.com for recommendations.

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Enforcement of Terms, Conditions and Policies

By accessing and using the plusheat.com web site, you agree that your access to and use of this web site is subject to these terms, conditions and policies, as well as all applicable laws, as governed and interpreted pursuant to the laws of the state of California, United States of America.
All policies, prices and information on this website are subject to change without notice.