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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Plus Heat. The collective work includes works that are licensed to Plus Heat. Copyright 2003, Plus Heat ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Plus Heat or purchasing Plus Heat products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Plus Heat or to purchase Plus Heat products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Plus Heat. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Plus Heat used in the site are trademarks or registered trademarks of Plus Heat


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Plus Heat disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Plus Heat does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Plus Heat does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Plus Heat shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Plus Heat has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Plus Heat product is mistakenly listed at an incorrect price, Plus Heat reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Plus Heat reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Plus Heat shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Plus Heat without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Plus Heat may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Plus Heat.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Plus Heat products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Plus Heat products) must be commenced within one (1) year after the claim or cause of action arises. Plus Heat's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Plus Heat may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Plus Heat or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Plus Heat does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Plus Heat is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Plus Heat reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Plus Heat in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Plus Heat, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Plus Heat may link to sites operated by third parties. However, even if the third party is affiliated with Plus Heat, Plus Heat has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Plus Heat. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Plus Heat seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Returns

Our goal is make sure you are completely satisfied with your purchase. If for some reason, your purchase does not meet your expectations, you may call us and return the product within 30 days of purchase. After 30 days, you may try to contact the manufacturer directly. Please refer to the original manufacturer for warranty or service issues.

Returned product must be new, unused and contain all original packaging in parts. Please note, that due to hygienic reasons, we are unable to accept any returns on pet products, bedding products, personal care products and seat/support cushions.  Any product that has been misused or that shows signs of extensive use will not be returned or exchanged.

Returning a product that is not in acceptable condition may result in the forfeiture of the product.

Discounted and promotional items are final sale items, and cannot be returned.

Please note that to return an item, you must call to retrieve an Return Merchandise Authorization Number (RMA#). In many cases, you will need to return the product to the manufacturer’s address and include information given to you by the customer service representative. Please call us at 562-551-8711 for any questions or more information regarding this policy.

Returns Process   

1) Call a customer service representative at 562-551-8711 or email us at service@plusheat.com to obtain an RMA# and the correct return address.    

2) Pack your item in the original packaging.   

3) Include the packing slip.   

4) Send the return back to the address provided to you by the customer service representative    

5) We recommend using a traceable return service, such as UPS or FedEx

Refund Process

PlusHeat will issue a full refund minus any shipping cost and a 15% restocking fee. This refund will be process as soon as we have confirmed the item has been received and processed. Although rare, this may take up to 30 days.

Exchanges

Because of the variety of products that we carry, exchanges are handled on a case-by-case basis. Simply call us at 562-551-8711 for more information.