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Return & Refund
To return an item for a refund or replacement

About Our Returns Policies

Our goal is make sure you are completely satisfied with your purchase. If for some reason, your purchase does not meet your expectations, you may call us and return the product within 30 days of purchase. After 30 days, you may try to contact the manufacturer directly. Please refer to the original manufacturer for warranty or service issues.

Returned product must be new, unused and contain all original packaging in parts. Please note, that due to hygienic reasons, we are unable to accept any returns on pet products, bedding products, personal care products and seat/support cushions. Any product that has been misused or that shows signs of extensive use will not be returned or exchanged.

Returning a product that is not in acceptable condition may result in the forfeiture of the product.

Discounted and promotional items are final sale items, and cannot be returned. Exchanges only.

If you received a free or special promotional item it must also be returned for refund.

There is a 15% restocking fee for all returns, and shipping cost (if any) will not be refunded.

Requirement to clean the item(s), missing components, existence of an odor of cigarette/cigar smoke or animal hair/dander may result in additional fees or negate our ability to provide a refund or exchange.

Please note that to return an item, you must call to retrieve an Return Merchandise Authorization Number (RMA#). In many cases, you will need to return the product to the manufacturer’s address and include information given to you by the customer service representative. Please call us at 562-551-8711 for any questions or more information regarding this policy.

Return Items You Order

1. Call a customer service representative at 562-551-8711 or email us at service@plusheat.com to obtain an RMA# and the correct return address.

2. Pack your item in the original packaging, include the packing slip.
. Send the item back to the address provided to you by the customer service representative
4. We recommend using a traceable return service, such as UPS or FedEx

Refund Process

PlusHeat will issue a full refund minus any shipping cost and a 15% restocking fee. This refund will be process as soon as we have confirmed the item has been received and processed. Although rare, this may take up to 15 business days.


Because of the variety of products that we carry, exchanges are handled on a case-by-case basis. Simply call us at 562-551-8711 for more information.